The Google My Business page is essential for the website’s referencing.
It is important that the informations entered are correct, the photos updated and to check and reply to reviews posted.
1.The hotel has access to Google My business
If the hotel has access, it can consult and make the necessary changes.
- Open the mailbox set up when creating the Google My Business account.
- Click on
at the top right and choose 
or connect via the link https://www.google.com/intl/en_en/business/
(always with the mailbox open).
If the domain name is the same as the one previously used by the hotel, there is no action to be taken.
If the domain name is different from the previous online site, the link must be modified in “Info” then 
.
The change must be accepted by Google.
2.The hotel does not have access to Google My business
It is possible that the hotel no longer has access to Google My business or that it has not validated its page.
The hotel manager can ask Google for access to his page or create it.
While waiting for Google’s response, the hotel can click on “Suggest an edit” (at the bottom of the Google My Business page) on the browser, then “change the name or other information” and insert the new link to the hotel’s website. Repeat the operation several times if Google does not change the link.
The hotel can view the procedure to follow via https://support.google.com/business/answer/4566671?hl=en
“Request ownership of a Business Profile:
if a Business Profile on Google has already been verified and you’re authorized to manage the profile, you can request ownership from the current profile owner. If you try to access a claimed multi-location profile, you can also verify as a site manager.
If you can’t find a “Claim this Business” or “Own this business” link on the Business Profile, you’re likely already an owner for the business. On your profile, search for a “You manage this business profile” badge.
a/ To find the Business Profile you want to request ownership of, use either of these methods:
- Go to business.google.com/add.
- Enter the name and address of the business, then choose it from the search results.
- Find your business on Google Search or Google Maps.
- Under the Business Profile, click Claim this business.
b/ Click on Continue.
- You’ll get a message that says someone else verified the profile. If you’re authorized to manage the profile, you can request ownership from the current profile owner.
c/ Click on Request access and fill out the form.
d/ Click on Submit.
Tip: The current profile owner will get an email that asks him to contact you and you’ll get a confirmation email.
Download help : Google My Business